Privacy Policy – e98game Pakistan Data Protection & Security

Introduction

Welcome to the e98game Privacy Policy. This document applies to all Pakistani players who access e98game at e98game.ws, use any of our games or betting services, create an account, or interact with our platform in any way. It explains what personal data we hold about you, how we use it, who we share it with, and your rights in relation to it.

e98game is committed to being transparent about data handling. We know Pakistani players value their privacy, and we take that seriously. When you hand over your CNIC number or payment details to complete a deposit, you need to trust that those details are in safe hands. This policy sets out exactly how we fulfil that responsibility.

By registering an account or using the e98game platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about any section of this policy, our support team is available 24/7 at support@e98game.ws and will respond in plain language, not legal jargon.

Data We Collect

e98game collects two categories of data: information you provide to us directly, and information collected automatically when you use the platform. Here is a clear breakdown of both.

We do not collect sensitive categories of personal data beyond what is required for identity verification (CNIC). We do not record biometric data, health data, or political opinions. We collect only what is genuinely necessary to operate the e98game platform for Pakistani players.

How We Collect Your Data

e98game collects your personal data through the following channels:

• Account registration: When you create an e98game account, you voluntarily provide your name, email address, mobile number, date of birth and location. This information is required to open your account and is collected directly from you via our registration form.
• Identity verification (KYC): When you request a withdrawal above a certain threshold, or when our compliance team flags your account for verification, you will be asked to submit a copy of your CNIC. This document is submitted through a secure, encrypted upload channel on the e98game platform.
• Deposits and withdrawals: When you make a payment via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card, our payment processing partners collect your payment credentials. e98game receives a transaction reference, amount and method – not your full payment credentials, which remain held by the payment provider.
• Platform usage: As you use e98game – browsing games, placing bets, navigating between pages – our servers automatically collect technical and usage data including your IP address, device information and interaction logs. This data is used to keep the platform secure and to improve the experience for Pakistani players.
• Customer support: When you contact our support team via live chat or email, your communications and the details you share are recorded and stored as part of your support history. This enables our team to provide consistent assistance across multiple interactions.
• Cookies and tracking technologies: e98game uses cookies and similar technologies to remember your session, maintain your preferences, and gather anonymised analytics data. Full details are in Section 9.

How We Use Your Data

e98game uses your personal data for the following clearly defined purposes. We do not use your data for any purpose not described here without first obtaining your explicit consent.

• Operating your account: Your identity, contact and payment data are required to create, maintain and secure your e98game account. Without this data, we cannot provide the platform service to you.
• Processing payments: Deposit and withdrawal transactions in PKR require us to pass transaction details to our payment service partners. Only the minimum data necessary for each transaction is shared.
• Identity verification and KYC: Your CNIC and identity documents are used to verify that you are who you say you are, that you are at least 18 years old, and that your account complies with our anti-money laundering requirements. This is a legal obligation, not a commercial choice.
• Fraud and security monitoring: Technical data such as your IP address, device fingerprint and login patterns is used by our security systems to detect unusual activity, prevent unauthorised access to your account, and protect the integrity of the e98game platform.
• Responsible gaming: Your betting history and session data are monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, e98game may reach out to offer responsible gaming support. This is done in your interest, not to restrict your gaming without cause.
• Platform improvement: Anonymised and aggregated usage data helps our development team understand how Pakistani players interact with e98game and identify areas for improvement. Individual-level data is not used for this purpose.
• Legal and regulatory compliance: e98game is required by applicable law to retain certain records – including transaction histories and identity verification documents – for defined periods. This retention is a legal obligation and is not something we can waive at individual player request during the retention period.
• Customer support: Your contact details and support history are used to provide consistent, accurate assistance when you contact e98game with an account or payment query.

Data Sharing

e98game does not sell, rent or trade your personal data to any third party for any commercial purpose. Full stop. However, to operate the platform and fulfil our legal obligations, we do share limited data with the following categories of recipient under strict data processing agreements:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT partners, and card processing providers receive only the transaction data required to process your specific payment. They do not receive your betting history, gaming data or full identity record.
• Identity verification providers: Our KYC compliance partners receive CNIC copies and identity data solely to perform identity and age verification checks. They are contractually prohibited from using this data for any other purpose.
• Game software providers: The studios that supply our slot games, live casino tables and crash games receive anonymised gameplay data necessary to operate each game. They do not receive your name, contact details, CNIC or payment information.
• IT and infrastructure providers: Our hosting, security monitoring and database service providers have access to data as required to maintain and protect the technical infrastructure of e98game. All providers are subject to data processing agreements requiring them to meet our security standards.
• Regulatory and law enforcement authorities: e98game may share data with Pakistani regulatory bodies, financial intelligence units, or law enforcement agencies when required to do so by applicable law, court order, or regulatory requirement. We will notify affected players where legally permitted to do so.

Any third party with whom e98game shares your data is required under contract to process it only for the specified purpose and to maintain security standards at least equivalent to those applied by e98game. We do not authorise any third party to further share your data with other parties without our prior written consent.

Security Measures

e98game takes the technical security of your personal data very seriously. We implement a layered security approach that protects your information both in transit and at rest.

• 256-bit SSL/TLS encryption: All data transmitted between your device and the e98game platform is encrypted using industry-standard 256-bit SSL/TLS technology. This is the same level of encryption used by major banks and financial institutions in Pakistan.
• Encrypted data storage: Personal and payment data stored in our databases is encrypted at rest. Even in the event of an infrastructure breach, stored data cannot be read without the encryption keys, which are held separately under strict access control.
• Role-based access control: e98game staff access to player data is strictly need-to-know. Different roles have access only to the data categories required for their specific function. No single employee has unrestricted access to the full player data store.
• Two-factor authentication: Two-factor authentication (2FA) is available on all e98game player accounts. We strongly encourage all Pakistani players to enable 2FA to provide an additional layer of protection against unauthorised account access.
• Continuous security monitoring: Our security team operates 24/7 monitoring of the platform infrastructure. Automated systems flag unusual access patterns, potential intrusions and anomalous transactions in real time for immediate investigation.
• Regular security audits: e98game undergoes periodic independent security audits and penetration testing to identify and address vulnerabilities before they can be exploited. Audit findings are acted upon within defined timelines based on severity.

Data Retention

e98game retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your e98game account plus five years after account closure. This retention period covers our legal obligations under anti-money laundering and financial record-keeping regulations.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction. This is required by Pakistani financial regulations and cannot be shortened at individual player request.
• Betting and gaming history: Your complete betting and gaming history is retained for five years from the date of each wager. This data supports dispute resolution and responsible gaming monitoring obligations.
• KYC documents: CNIC copies and other identity documents submitted for verification are retained for five years from the date of submission or from account closure, whichever is later.
• Support communications: Email and chat support records are retained for three years to support continuity of service and to provide an audit trail for dispute resolution.
• Marketing preferences: Records of your marketing opt-in and opt-out preferences are retained indefinitely so that we can honour your communication preferences at all times.

After the applicable retention period expires, e98game will securely delete or anonymise your personal data. Anonymised data from which you cannot be identified may be retained indefinitely for statistical and analytical purposes.

Your Privacy Rights

As a Pakistani player on e98game, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@e98game.ws with "Data Rights Request" in the subject line. We will acknowledge your request within 48 hours and respond fully within 30 calendar days.

Cookies and Tracking Technologies

e98game uses cookies – small text files stored on your device – and similar tracking technologies to operate the platform and improve your experience. Here is exactly what we use and why.

e98game does not use advertising cookies or cross-site tracking technologies. Analytics cookies use anonymised data only – no individual-level data is sent to analytics platforms. You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your e98game account.

Minors and Age Restriction

e98game is strictly an 18+ platform and does not knowingly collect personal data from individuals under the age of eighteen. Age verification is conducted as part of the account registration and KYC process using CNIC and date-of-birth verification.

If e98game discovers that an account has been created by or on behalf of a person under the age of 18, that account will be permanently closed, all balances will be forfeited, and any personal data collected will be deleted as soon as reasonably practicable, except where retention is required by law for fraud investigation purposes.

If you are a parent or guardian and you believe that a minor has registered on e98game using false identity information, please contact us immediately at support@e98game.ws with the subject line "Minor Account Report". We will investigate and act on all reports within 48 hours.

Changes to This Privacy Policy

e98game may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to all registered Pakistani players with a summary of the key changes
• Display a prominent on-screen notice the next time affected players log in to their e98game account

Minor updates that do not materially affect how your data is processed – such as formatting changes or clarifications – will be made without notification. We encourage you to review this Privacy Policy periodically to stay informed of how e98game handles your personal data.

Continued use of the e98game platform after the effective date of a Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with any update, you should stop using the platform and contact us to close your account.

Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a privacy-related concern about your e98game account, please get in touch. Our support team responds to all privacy enquiries within 24 hours, in English or Urdu.

For data deletion or export requests, please email support@e98game.ws with "Data Rights Request" in the subject line and include your registered mobile number to verify your identity. We will respond within 48 hours with confirmation of receipt and a timeline for fulfilment.